HOW DO I APPLY?

VOLUNTEER APPLICATIONS FOR CWWT 2022 ARE NOW OPEN! 
APPLICATIONS WILL REMAIN OPEN UNTIL A TIME WHEN ALL POSITIONS HAVE BEEN FILLED.

WHAT MAKES A GOOD VOLUNTEER?

WE LOVE VOLUNTEERS THAT ARE ACCOUNTABLE, COMMUNICATIVE, ORGANISED AND FLEXIBLE (IN MIND, WE WON’T MAKE YOU TOUCH YOUR TOES) AND WHO LOVE WORKING AS A TEAM!
WE ASK THAT ALL VOLUNTEERS ARE ORGANISED, PREPARED AND TAKE RESPONSIBILITY TO INFORM US OF ANY ISSUES OR CHANGES TO THEIR AVAILABILITY; IT REALLY HELPS US NAVIGATE THE DYNAMIC EXPERIENCE THAT IS MANAGING A FESTIVAL.
A POSITIVE MENTAL ATTITUDE AND COSTUMES ARE HIGHLY ENCOURAGED. 

WHAT IS THE VOLUNTEER ACKNOWLEDGEMENT?

THE VOLUNTEER ACKNOWLEDGEMENT OUTLINES THE ENGAGEMENT AND EXPECTATION ON YOU, AS A CONFIRMED PARTICIPANT. WE UTILISE A PAYMENT GATEWAY THAT SECURELY STORES (PCI COMPLIANT) YOUR DETAILS WHICH ARE HELD UNTIL THE SUCCESSFUL COMPLETION OF YOUR ALLOCATED SHIFTS.
A NOMINAL, NON-REFUNDABLE FEE IS PROCESSED SO THAT WE HAVE YOUR DETAILS AND IN THE UNLIKELY EVENT YOU DO NOT COMPLETE YOUR SHIFTS OR BREAK THE TERMS & CONDITIONS OF THE EVENT, OR THE ACKNOWLEDGEMENT, YOU WILL BE CHARGED THE FULL PRICE OF AN EVENT TICKET ($320.00 AUD) PLUS A $100 ADMINISTRATIVE FEE.
PLEASE EMAIL THE VOLUNTEER SUPPORT TEAM AT VOLUNTEERS@CHIWOWWAHTOWN.COM FOR FURTHER INFO IF YOU HAVE ANY QUERIES.

HOW MANY HOURS DO I HAVE TO VOLUNTEER FOR?

FOR EVENT DAY VOLUNTEERS THE ENGAGEMENT IS FOR 2 X 5-HOUR SHIFTS IN EXCHANGE FOR A TICKET TO THE EVENT, THIS INCLUDES CAMPING AND ACCESS TO THE EVENT AREA.

SET-UP AND PACK-DOWN VOLUNTEERS ARE ASKED TO COMPLETE A MINIMUM OF 2 X 8-HOUR SHIFTS IN EXCHANGE FOR THEIR TIME. THIS EXCHANGE IS MORE INVOLVED AS THEY DO NOT GIVE UP ANY OF THEIR TIME DURING THE EVENT, AND WE WANT TO ENGAGE PEOPLE WHO ARE WILLING TO BE A PART OF THE CREW WHO BUILDS THIS AMAZING FESTIVAL.

WHEN DO I FIND OUT IF I HAVE BEEN ACCEPTED AS A VOLUNTEER?

FROM FRIDAY 9TH SEPTEMBER 2022 (ONGOING WEEKLY UNTIL ALL POSITIONS ARE FILLED) YOU WILL RECEIVE NOTIFICATION AS TO WHETHER YOU HAVE BEEN ACCEPTED.
APPLICATIONS WILL STAY OPEN UNTIL ALL POSITIONS HAVE BEEN FILLED.

HOW DO I ACCEPT MY VOLUNTEER POSITION?

IF YOU ARE ACCEPTED TO VOLUNTEER YOU WILL BE GIVEN THE OPPORTUNITY TO FORMALLY ENGAGE BY COMPLETING THE VOLUNTEER ACKNOWLEDGEMENT PROCESS. KEEP AN EYE OUT FOR THE ACCEPTANCE EMAIL (CHECK JUNK/SPAM FOLDER) AS YOU ARE GIVEN A SPECIFIC WINDOW OF TIME TO ENGAGE, OUTSIDE OF THIS TIME WE CANNOT GUARANTEE TO STILL HAVE A ROLE FOR YOU AS WE MAY HAVE FILLED YOUR POSITION WITH AN AWAITING APPLICANT. 
PLEASE ADD VOLUNTEERS@CHIWOWWAHTOWN.COM TO YOUR CONTACTS/ADDRESS BOOK IF YOU USE GMAIL /HOTMAIL OR ANOTHER EMAIL SERVICE AS THIS WILL AVOID EMAILS GOING TO YOUR SPAM FOLDER.
IT’S ALWAYS WORTH FOLLOWING UP WITH US VIA EMAIL AS WE MAY BE ABLE TO STILL ACCOMMODATE YOU!

WHEN DO I FIND OUT WHAT ROLE AND SHIFT TIMES I HAVE BEEN ALLOCATED?

THE ROSTER RELEASE WILL OCCUR ON TUESDAY 1ST NOVEMBER. ALL POSITION DESCRIPTIONS AND ARRIVAL PROCEDURES WILL BE MADE AVAILABLE AT THIS TIME. YOUR ALLOCATED SHIFTS WILL TAKE INTO CONSIDERATION YOUR PROVIDED INFORMATION GIVEN IN YOUR APPLICATION FORM, IF THIS CHANGES PLEASE EMAIL THE VOLUNTEER SUPPORT TEAM AT VOLUNTEERS@CHIWOWWAHTOWN.COM

DO I NEED TO PROVIDE MY OWN TENT?

YES, CHI WOW WAH TOWN IS BYO CAMPING GEAR (TENT, MAT, SLEEPING BAG ETC) EVENT, UNLESS YOU WISH TO PURCHASE ADDITIONAL GLAMPING PACKAGES (SUBJECT TO AVAILABILITY).
VOLUNTEERS HAVE ACCESS TO THE GENERAL CAMPING AREA OF THE SITE.

IS THERE A VOLUNTEER CAMPING AREA?

NO, THERE IS NOT A SPECIFIC CAMPING AREA FOR VOLUNTEERS. VOLUNTEERS CAMP IN THE GENERAL CAMPING AREA.

DO I GET FED AT THE EVENT?

AS AN EVENT VOLUNTEER, WE DO NOT FEED YOU DURING THE FESTIVAL. YOU WILL BE GIVEN ACCESS TO THE WELFARE STATION WHERE YOU CAN MAKE YOURSELF TEA OR COFFEE DURING YOUR SHIFTS. THERE ARE ALSO FOOD VENDORS ONSITE YOU CAN BUY FOOD FROM. PLEASE FAMILIARISE YOURSELF WITH THE TERMS & CONDITIONS OF ENTRY AND BE AWARE THAT NO NAKED FLAMES (COOKERS OR BURNERS) CAN BE BROUGHT TO THE EVENT.

FOOD IS PROVIDED TO PARTICIPANTS WHO VOLUNTEER BEFORE AND AFTER THE FESTIVAL WHEN FOOD VENDORS ARE CLOSED. 

WHEN DO I GET SENT MY VOLUNTEER TICKET?

YOUR VOLUNTEER TICKET WILL BE SENT TO YOU WITHIN 2 WEEKS OF THE EVENT.

DO I NEED TO BUY A TICKET TO VOLUNTEER?

NO. SUCCESSFUL VOLUNTEERS ARE SENT A COMPLIMENTARY VOLUNTEER TICKET BEFORE THE EVENT.  

WHAT IF I’VE ALREADY BOUGHT A TICKET TO THE EVENT?

ONCE YOU HAVE BEEN CONFIRMED AS A SUCCESSFUL VOLUNTEER AND COMPLETED THE VOLUNTEER ACKNOWLEDGEMENT PROCESS SECURING YOUR POSITION, YOU CAN EMAIL THE VOLUNTEER SUPPORT TEAM AT VOLUNTEERS@CHIWOWWAHTOWN.COM SO THEY CAN ASSIST IN HAVING YOUR GENERAL ADMISSION TICKET REFUNDED.

DO I HAVE TO BE ONSITE AT A SPECIFIC TIME AS A VOLUNTEER?

THE SHORT ANSWER IS NO.
IT IS ADVISED YOU AIM TO BE ONSITE A MINIMUM 3-5 HOURS PRIOR TO YOUR INITIAL START TIME SO THAT YOU HAVE ENOUGH TIME TO BE PROCESSED BY THE FRONT GATE, MAKE IT INTO THE SITE AND SET UP CAMP PRIOR TO YOUR SHIFT. 
YOU MAY ARRIVE ANY TIME DURING THE EVENT (WHEN GATES ARE OPEN), AND IF YOUR FIRST SHIFT STARTS PRIOR TO GATES OPENING, OR EARLY ON THE FIRST DAY OF THE EVENT, THE VOLUNTEER SUPPORT TEAM WILL ADVISE HOW THIS AFFECTS YOU.
TO ENSURE AN EASY PROCESS OF CHECKING IN PLEASE ENSURE YOU BRING A COPY OF YOUR TICKET ON YOUR PHONE OR PRINTED OUT AND THAT NAME ON YOUR TICKET MATCHES YOUR I.D.

CAN I COME TO THE FESTIVAL EARLY?

ONLY VOLUNTEERS WITH PERMISSION FROM THE VOLUNTEER SUPPORT TEAM CAN ATTEND THE SITE BEFORE THE GATES OPEN. FOR SAFETY REASONS, PERMISSION IS GRANTED ONLY TO VOLUNTEERS WHO NEED TO BE ON-SITE TO COMPLETE THEIR SHIFTS EARLY IN THE FESTIVAL.

IF I HAVE EARLY ENTRY AND I’M DRIVING WITH MY FRIENDS, CAN THEY ENTER EARLY TOO?

SORRY, BUT GENERAL TICKET HOLDERS CANNOT ENTER THE SITE BEFORE GATES ARE OPEN, FOR PERMIT AND SAFETY REASONS. 

CAN I VOLUNTEER WITH MY FRIENDS?

WE WILL DO OUR BEST TO SCHEDULE YOU WITH FRIENDS IF YOU LIST SOMEONE IN YOUR APPLICATION WHO IS ALSO SUCCESSFUL IN RECEIVING A POSITION. 
BUT THIS CANNOT BE GUARANTEED, AND SHOULD NOT BE AN EXPECTATION OF VOLUNTEERING. 

WHAT VOLUNTEER POSITIONS ARE THERE?

WE PROVIDE A BRIEF SUMMARY OF POSITION DESCRIPTIONS IN THE APPLICATION FORM.
YOU WILL BE GIVEN A MORE EXTENSIVE POSITION DESCRIPTION UPON SUCCESSFUL APPLICATION FOR YOU TO CONSIDER BEFORE YOU COMMIT TO YOUR ENGAGEMENT WITH US.

DO I HAVE A UNIFORM?

YOU WILL BE PROVIDED APPROPRIATE PPE WHICH IS TO BE WORN DURING THE SHIFT AND THEN RETURNED AT THE END OF YOUR SHIFT. CLOSED-TOE SHOES ARE MANDATORY. BE PRACTICAL AND SENSIBLE WHEN PACKING FOR THE FESTIVAL. LOOK AHEAD AT THE FORECAST, BRING WARM THINGS, LAYERED THINGS, WATER-PROOF THINGS, SUN-SMART THINGS, THINGS WITH LIGHTS, A TORCH, SNACKS, A WATER BOTTLE ETC.

HOW DO I SIGN ON & OFF FOR MY SHIFTS?

VOLUNTEERS ARE ASKED TO ARRIVE 15 MINS PRIOR TO THEIR SHIFT START TIME AT HQ.
IT IS IMPORTANT TO ENSURE YOU SIGN ON AND OFF FOR ALL YOUR SHIFTS AT HQ TO ENSURE YOU ARE NOT PENALISED FOR NOT MEETING THE VOLUNTEER ACKNOWLEDGEMENT; WHICH IS IF YOU FAIL TO COMPLETE YOUR ALLOCATED SHIFTS IN EXCHANGE FOR YOUR ENTRY INTO THE EVENT.
WE’RE A FRIENDLY AND APPROACHABLE BUNCH AND DO NOT BITE, IN TURN, WE ASK FOR YOUR ACCOUNTABILITY AND COMMUNICATION SO WE CAN REMEDY ANY PROBLEMS AS THEY ARRIVE.

WHAT SHOULD I BRING TO MY SHIFT?

CHI WOW WAH TOWN TAKES PLACE IN THE WINTON WETLANDS– YOU NEED TO COME PREPARED FOR EXTREME WEATHER CONDITIONS AND LOOK AFTER YOURSELF! WE WANT YOUR EXPERIENCE TO BE SAFE AND STRESS-FREE! PLEASE BRING A REFILLABLE WATER BOTTLE, SNACKS, SUNSCREEN, ENCLOSED-TOE SHOES, A HAT, A SCARF OR DUST MASK (FESTIVALS CAN BE DUSTY), AND LOTS OF WARM/WET WEATHER GEAR AT NIGHT TIME. INSECT REPELLENT IS HIGHLY RECOMMENDED!
DON’T FORGET YOUR POSITIVE MENTAL ATTITUDE, THE EXPERIENCE IS WHAT YOU MAKE IT!

IS THE $15 VOLUNTEER ACKNOWLEDGEMENT FEE REFUNDABLE IF I CAN NO LONGER VOLUNTEER?

NO. ONCE YOU ACCEPT YOUR POSITION AND PAY THE ADMINISTRATIVE FEE, YOU ARE COMMITTING TO WORKING AT CHI WOW WAH TOWN. THIS FEE COVERS THE COST OF PROCESSING. 

MY EMAIL/PHONE NUMBER/CREDIT CARD DETAILS HAVE CHANGED. HOW CAN I UPDATE THIS?

PLEASE EMAIL VOLUNTEERS@CHIWOWWAHTOWN.COM ASAP TO MAKE SURE YOU DON’T MISS ANY IMPORTANT INFO!

I WANT TO TALK TO SOMEONE REGARDING MY EXPERIENCE AS A VOLUNTEER

IF YOU FEEL COMFORTABLE TALKING TO ONE OF THE VOLUNTEER SUPPORT TEAM PLEASE APPROACH HQ DURING THE EVENT, AND THEY CAN ASSIST IN ORGANISING A TIME FOR YOU TO TALK TO A MANAGER.

IF YOU WISH TO TALK TO SOMEBODY ELSE, YOU CAN EMAIL INFO@CHIWOWAHTOWN.COM

FOR ANY POST EVENT FEED-BACK, PLEASE EMAIL VOLUNTEERS@CHIWOWWAHTOWN.COM

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